Refund policy
Return & Refund Policy – Aura Dailies™
At Aura Dailies™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be in its original packaging.
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Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
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Items showing signs of wear, damage, or misuse.
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Clearance or final sale items.
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Gift cards.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will work quickly to provide a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Order Cancellations
Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
For any return or refund inquiries, please contact our support team through our customer service email and include your order number for faster assistance.
Thank you for shopping with Aura Dailies™.